Legal
Privacy policy
Last updated 11 November 2026
The short version
- The Shutterlab app works on your computer. Checking a camera, your history and the PC gallery don't send your photos anywhere.
- You only need an account for features that store data online, such as syncing photos to your phone. You choose what to sync.
- We don't sell your data, show ads, or use your photos for anything other than showing them back to you.
- You can delete synced photos or your whole account at any time.
Who we are
Shutterlab ("we", "us") makes the Shutterlab app and runs shutterlab.app. Questions about privacy go to [email protected].
Using the app without an account
When you check a photo, read a camera over USB, or add folders to the gallery, all of the work happens on your computer. Your photos, the results, your check history and the gallery stay in the app's folder on your PC. None of it is sent to us.
The app doesn't contain advertising or third-party analytics. It may connect to the internet only for features you use that need it, such as signing in or syncing.
Problem reports and feedback
The app has a "Report a problem" button and a feedback form. Nothing is sent unless you press Send, and you can see exactly what will be sent first. A report can include:
- What you write, and your email address only if you enter it (so we can reply).
- The app version and your Windows version.
- For a camera problem: the camera make and model, the file type and what the app showed.
- Optionally, technical data from the photo's metadata (camera settings and the camera maker's internal notes), which helps us support new cameras. Serial numbers, location (GPS), names, comments and file names are removed before sending. The photo itself is never uploaded.
Reports are stored by our database provider and are only seen by the Shutterlab team. We use them only to fix problems and improve the app, and delete them once they're no longer needed. To have a report deleted, email us.
If you create an account
Accounts and sync are being introduced. This section applies once they are available to you.
What we store
- Account details: your name, email address, and your password. Your password is stored only in a securely hashed form that nobody, including us, can read.
- Account records: when you signed up, whether your email is verified, and your plan (free or paid).
- Photos you choose to sync: resized copies (not the RAW originals), with basic photo details such as camera model, date taken and camera settings.
- Results you choose to sync: shutter check results, such as camera model, count and condition grade.
How we use it
- To create your account, verify your email and let you sign in.
- To show your synced photos and results on your other devices.
- To send emails you need, such as verification and password resets. We don't send marketing emails without your permission.
- To keep the service secure and prevent abuse.
Who can see it
Your synced photos are private to your account. They are encrypted while being sent and while stored. We don't look at your photos except where you ask us to for support or where the law requires it.
Services we use
We use a small number of trusted providers to run Shutterlab. They process data only on our behalf:
- Cloudflare: hosts this website and may store synced photos. Like any web host, it processes technical data such as IP addresses to deliver and protect the site.
- Supabase: provides accounts and the database for synced results.
- An email delivery provider: sends verification and password-reset emails.
- A payment provider: if paid plans launch, payments will be handled by a payment provider. We never see or store your full card details.
Some of these providers may process data in countries other than your own, including the United States, under appropriate safeguards.
This website
shutterlab.app doesn't use advertising or tracking cookies. Our host may keep short-lived technical logs (such as IP address and pages requested) for security and reliability.
Keeping and deleting your data
- You can delete individual synced photos, stop syncing, or delete your account from the app.
- When you delete your account, we delete your account details, synced photos and synced results. Copies in backups are removed within 30 days.
- Data on your own computer is yours to keep or delete. Uninstalling the app doesn't affect your photo files.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, or to object to how it is used. Email [email protected] and we'll respond within 30 days. You can also contact your local data protection authority.
Children
Shutterlab isn't intended for children under 13, or under 16 in the European Economic Area and the UK, and we don't knowingly collect their data. If you believe a child has created an account, contact us and we'll delete it.
Changes
If we change this policy, we'll update the date at the top. For significant changes affecting account holders, we'll let you know by email or in the app before they take effect.